During a coaching session several months ago, one of my clients was discussing her staff. She told me that she first met her most productive employee at a local restaurant where she was waiting tables. Each time my client visited the restaurant she was amazed at how friendly and efficient this particular waitress was.
A few years later, the now “former” waitress applied for a job at my client’s business. As my client says, “I can teach anyone to do the work but I cannot teach personality or the innate ability to juggle multiple tasks while maintaining a smile.” Needless to say, the former waitress basically had the job before she even opened her mouth.
Fast forward to today (three years later), the former waitress still works for my client and there is a new, open position. My client’s favorite candidate is . . . guess what . . . a former waitress! I wonder if she will get the job?
Why do good waitresses make excellent employees?
- Their ability to multi-task
- Good listening skills
- Their ability to think on their feet (literally and figuratively)
- Empathetic
- Focused on the needs of others
- Good time management skills
- Friendly
- Ability to plan, prioritize and execute
Next time you interview a job candidate, look a little bit harder for that, often overlooked experience as a waiter or waitress. It could be the deciding factor in your hiring decision.