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The Parable of Dysfunction

Please refer to Figure 1 for the following parable:

There once was a man named Jacob who worked for a man named Andrew.

One day Andrew’s peer, Ben, asked Jacob to create a new report for him.

Jacob sent a draft to Ben asking for feedback.

Three days later, Jacob received an email from Alex, who works for Cullen who works for Ben asking him questions about the report. The email thread started with Ben asking Cullen to deal with Jacob’s email. That email was fowarded to Alex from Cullen with no further instructions.

Figure 1 – Organization Chart

If this sounds like your organization, please consider how your communication style impacts the efficiency of your operation and consider how frustrating it is for your employees to do their job effectively.

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